Atul Ltd 2021-22

93 Corporate Overview 01 - 23 Statutory Reports 24 - 109 Financial Statements 110 - 263 Principle 9: Businesses will engage with and provide value to their consumers in a responsible manner. Essential indicators 1. Mechanisms to receive and respond to consumer complaints and feedback: Customer complaint portal is in place. All customer complaints are logged into 'customer complaint module'. Based on the nature of complaints, auto e-mails are triggered for action. The root cause and corrective and preventive actions are conveyed to customers. The complaint is closed after feedback (by phone | e-mail) from the customer. Complaints are acknowledged within 48 hours and feedback is provided within seven working days. 2. Turnover of products | services as a percentage of turnover from all products | service that carry information: Information related to As a percentage to total turnover Environment and social parameters 100% Safe and responsible usage 100% Recycling and | or safe disposal 100% 3. Consumer complaints: Category 2021-22 2020-21 Received Pending resolution Received Pending resolution Data privacy 0 0 0 0 Advertising 0 0 0 0 Cyber security 0 0 0 0 Delivery of essential services 1 0 0 0 Restrictive trade practices 0 0 0 0 Unfair trade practices 0 0 0 0 Others 247 0 227 0 4. Product recalls on account of safety issues: Number Reason Voluntary recalls 0 Not applicable Forced recalls 0 Not applicable 5. Framework | policy on cyber security and risks related to data privacy: The Company has Information Security Policy in place to ensure that the data stored in the end user devices is protected. 6. Corrective action taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty | action taken by regulatory authorities on safety of products | services: There were no issues relating to advertising, delivery of essential services, cyber security and data privacy of customers. There was no re-occurrence of product recall. No penalty was levied or action was taken by any regulatory authority on account of any deficiency relating to safety of products | services in the financial year.

RkJQdWJsaXNoZXIy MjA2MDI2