We actively engage with stakeholders who not only influence the business, but also those who are impacted by the operations of our Company. The business model of our Company places stakeholders at the core, ensuring that their evolving needs and expectations guide our decision-making. This approach fosters trust, safeguards stakeholder interests and strengthens relationships built on mutual respect and shared growth. Through continuous engagement, we address stakeholder priorities, integrate their insights into strategic planning and drive sustained value creation across the short, medium and long-term. We have identified eight stakeholder groups that are critical to the success of our Company. Stakeholder engagement Customers Consumers Capital linkages Capital linkages Key interests and concerns Key interests and concerns Digital transformation Knowledge support On-time deliveries Reliable services Return on investment Competitive costs On-time deliveries Product availability Product quality Sustainable products Methods of engagement Methods of engagement CRM platform Distributor meets* Induction sessions (new distributors) Personal outreach Performance reviews Advertisements Personal outreach Product labels Technical services Website Frequency ongoing, *once a year Frequency ongoing Capitals Financial Human Intellectual Manufactured Natural Social and relationship Integrated Annual Report 2024-25 10
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