Information security and data privacy We have a robust Information Security Policy in place and well-defined processes to ensure the confidentiality, integrity and availability of digital information. Initiated information security operations center Developed multifactor authentication for network security Identified vulnerable users through a phishing simulation software and offered awareness training to them SDG impacted Digitalisation We are in the process of establishing a secure and resilient operational technology network to leverage artificial intelligence, machine learning and internet of things technologies to improve manufacturing processes. Arranged organisational data in a unified data layer and enabled tableau visualisation to generate insights for data-driven decision-making across businesses and functions. Generated savings through analytics on manufacturing process data. Introduced industrial internet of things-based health monitoring of critical equipment to avoid breakdown. SDGs impacted Logistics and supply chain Through collaboration with suppliers, the adoption of sustainable practices, optimisation of transportation, reduction of emissions and promotion of responsible sourcing, we strive to minimise the impact on environment, build a responsible and resilient supply chain and contribute to a socially responsible business ecosystem. Adopted multi-modal transport by shifting import clearance operations to inland container depot via cargo rail, resulting in a 7.04 kg CO2 reduction per metric ton transported and a 77% decrease in transport-related emissions. Increased ISO 20400 certification coverage from 57% to 70% of the total spend. The ISO 20400-aligned procurement strategy helps in mitigating environmental risks, enhancing brand reputation and optimising supply chain resilience. Introduced intermediate bulk containers (IBCs) that are 5 cm shorter than the previous design, increasing container capacity from 18 to 20 IBCs per 20 ft container. This enhancement improved space utilisation, optimised logistics and significantly reduced transport-related emissions. Marketing and customer relations We prioritise customer satisfaction by delivering sustainable products and services of high quality and build long-term partnerships by understanding and addressing customer needs. Added 188 new B2B customers and 465 new B2C customers Commenced sales in one new geography C onducted customer satisfaction survey and took corrective actions based on the feedback received. SDGs impacted 84% Customer satisfaction score SDGs impacted Mattresstech, March 2025 Statutory Reports Financial Statements 43 Corporate overview Performance overview ESG overview
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