PRINCIPLE 9 Businesses will engage with and provide value to their consumers in a responsible manner. Essential indicators 1. Mechanisms to receive and respond to consumer complaints and feedback Customer complaint portal is in place. All customer complaints are logged into 'customer complaint module'. Based on the nature of complaints, auto e-mails are triggered for action. The root cause and corrective and preventive actions are conveyed to customers. The complaint is closed after feedback (by phone | e-mail) from the customer. Complaints are acknowledged within 48 hours and feedback is provided within seven working days. 2. Turnover of products | services as a percentage of turnover from all products | services that carry information 3. Consumer complaints Category 2022-23 2021-22 Received Pending resolution Received Pending resolution Advertising - - - - Cyber security - - - - Data privacy - - - - Delivery of essential services 1 - 1 - Restrictive trade practices - - - - Unfair trade practices - - - - Others 355 36 247 - 100% 100% 100% Environment and social parameters Recycling and | or safe disposal Safe and responsible usage Information related to As a percentage of total turnover 98 Atul Ltd | Annual Report 2022-23 Atul Ltd | Annual Report 2022-23 Atul Ltd Atul House G I Patel Marg Ahmedabad 380 014, Gujarat India Atul Ltd | Annual Report 2022-23 Reconnect | Reimagine | Regrow Corporate Overview Statutory Reports Financial Statements
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