4. Product recalls on account of safety issues Number Reason Forced recalls - NA Voluntary recalls - NA 5. Framework | policy on cyber security and risks related to data privacy The Company has Information Security Policy in place to ensure that the data stored in the end user devices is protected. 6. Corrective action taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty | action taken by regulatory authorities on safety of products | services There were no issues relating to advertising, delivery of essential services, cyber security and data privacy of customers. There was no re-occurrence of product recall. No penalty was levied or action was taken by any regulatory authority on account of any deficiency relating to safety of products | services in the financial year. Leadership indicators 1. Channels, platforms and URL where information on products and services can be accessed www.atul.co.in 2. Steps taken to inform and educate consumers about safe and responsible use of products and (or) services The Company shares material safety data sheets, technical data sheets and product labels on packaging in accordance with globally harmonised system regulations. For liquid chemicals, transport emergency cards are provided to transporters and training is imparted periodically to them and customers on safe handling. Interactions with farmers are arranged through Krishi Vigyan Kendras, farmer field days training sessions, etc. 3. Mechanisms to inform consumers of any risk of disruption | discontinuation of essential services The customers are intimated regarding scheduled annual maintenance shutdown a few weeks in advance. For key customers, tentative schedules of annual maintenance shutdown are shared at least three months in advance. In case of any unforeseen disruptions in supply, information is conveyed through e-mail and telephone. 4. Display of product information and customer satisfaction survey The Company provides information related to Chemical Abstracts Service number, European Community number, synonyms, hazard statement, precautionary statements, etc over and above what local law mandates. The Company has a practice to carry out customer satisfaction surveys for major products at regular intervals. 5. Data breaches a. Number of instances of data breaches along with impact: nil b. Percentage of data breaches involving personally identifiable information of customers: not applicable Note: Serial numbers are in accordance with Annexure-1 of notification of SEBI on Business Responsibility and Sustainability Report. 99
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