PRINCIPLE 4 Businesses will respect the interests of and be responsive to all its stakeholders. Essential indicators 1. Processes for identifying key stakeholder groups of the Company 2. Key stakeholder groups and the frequency of engagement with vulnerable | marginalised groups Internal and external group of stakeholders have been identified - they comprise employees, customers, suppliers, communities and shareholders. Ongoing Stakeholder group Vulnerable | marginalised group Channels of communication Frequency of engagement Purpose and scope of engagement Employees No e-mails, goal setting and performance appraisal review, intranet, talks and letters of Senior Management, websites etc business information and company policies, career progression, performance management, role rotation, training and development, etc Customers No e-mails, information on packaging, personal meetings, portal, social media, surveys, telephone, website, etc feedback, launches, products and formulations technical service, etc Suppliers No e-mails, information on packaging, personal meetings, portal, surveys, telephone, website, social media, etc feedback, requirement of materials and services, technical service, etc Government No e-mails, letters, personal meetings, representations, etc payment to exchequers, policy advocacy, statutory approvals, etc Community No meetings, projects, visits, etc education, empowerment, conservation, health, infrastructure, relief, etc Shareholders No analyst meet, annual general meeting, annual report, stock exchange intimations, newspapers, website, etc information about business and statutory approvals 83
RkJQdWJsaXNoZXIy MjA2MDI2